Implementation Manager

AZ (On-site)

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About Radix
At Radix, we are on a mission to change how the multifamily industry makes decisions by providing the best insights into market trends fueled by better data. Our solution empowers users to drive top-line revenue growth by equipping them with real-time data and visualization tools. Radix was founded in 2015 and has already become the go-to solution for clients looking to be one step ahead of their market. In response to the recent closing of our Series A funding, we are looking for passionate people with a growth mindset to join us as we accelerate our growth and invest in new platforms.

About this Role
Are you an organized person and process oriented? Do you love collaborating with multiple parties and stakeholders to successfully accomplish a task? Would you be confident in educating and advising some of the largest players in the multifamily industry on how to achieve their goals effectively and efficiently? Radix is seeking a highly motivated, dynamic, organized individual to join our Client Success Team as an Implementation Manager.

Key Responsibilities
  • Work closely with sales, onboarding, and customer support to ensure our customers understand what value Radix delivers and how to realize that value per agreed upon timeline.
  • Coordinate the Radix product(s) onboarding process from start to finish to ensure a cohesive/consistent costumer experience for each of our clients from the get-go.
  • Coordinate/Kick Off Integrations between Client PMS Administrator and Radix Integrations
  • Lead analysis on customer engagement and care metrics.
  • Facilitate/Schedule training after Kick Off Call
  • Connect with new Radix users throughout the early adoption period to troubleshoot issues, improve engagement, and gather usage statistics for the debrief call.
  • Co-host debrief calls with the CSM and client to review early adoption metrics, discuss any issue to be address, and generally ensure client is on a path to success

  • 2 years of experience implementing enterprise software or SAAS Solutions
  • Experience managing projects with multiple stakeholders (closing coordinator, loan processor, etc.)
  • Experience managing software implementations for multiple clients
  • Experience in the multifamily industry preferred
  • Detail Oriented
  • Strong project management skills
  • Strong written and verbal communication
  • Strong customer service track record
  • Experience with ZenDesk and other Microsoft project management software
  • Ability to learn software platforms quickly

  • Competitive Salary
  • Stock options in a very rapidly growing company that has had an exponential growth curve year over year for the past 2 years, and we are just getting started.
  • Health / Dental / Vision

Apply Now

This position is for: Implementation Manager

AZ (On-site)

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